Privacy Policy

At House of Celeste, we believe that people should feel safe, respected and valued and that includes how their personal information is handled.

This Privacy Policy explains how House of Celeste collects, uses, stores and protects personal information when you visit our website, contact us, attend one of our events or programmes, work with us, or otherwise interact with our organisation.

We aim to handle personal information responsibly, transparently and only where we have a legitimate reason to do so.

Who We Are

House of Celeste is a Community Interest Company (CIC) based in the United Kingdom.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, House of Celeste is responsible for deciding how and why your personal information is processed.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

House of Celeste
Email: cherrine56@gmail.com
Website:

2. The Information We May Collect

Depending on how you interact with House of Celeste, we may collect some or all of the following information:

Information you provide to us

This may include:

Your name
Email address
Telephone number
Postal address
Date of birth or age range, where relevant to a programme or event
Information about your participation in our programmes or activities
Emergency contact details, where necessary
Accessibility requirements or other information you choose to provide to help us support your participation
Information provided through enquiries, applications, feedback forms or surveys
Payment and transaction information where applicable
Photographs, videos or other media where you have provided appropriate permission
Information provided when you register for or attend an event
Information you provide when volunteering, partnering or working with House of Celeste

Information relating to children and young people

Where we provide activities, programmes or services involving children or young people, we may collect information that is necessary to safely administer and deliver those activities.

This may include a child's name, age, parent or guardian contact details, emergency contact information, accessibility requirements and other information necessary for safeguarding, participation or wellbeing.

We only seek information that is appropriate and necessary for the particular activity or service.

Where required, we will seek appropriate consent or authorisation from a parent, guardian or other person with parental responsibility.

3. Sensitive or Special Category Information

In some circumstances, House of Celeste may need to process information that is considered more sensitive under data protection law.

For example, this could include information relating to health, accessibility or additional support needs where that information is necessary for us to provide an appropriate and safe service.

We will only collect this information where there is a lawful basis for doing so and where an additional legal condition applies where required.

We will aim to collect the minimum amount of sensitive information necessary.

4. How We Collect Information

We may collect personal information when you:

Visit or use our website
Contact us by email, telephone or social media
Complete an enquiry or registration form
Register for an event
Purchase or reserve a service, where applicable
Participate in one of our programmes or community activities
Complete a survey or feedback form
Volunteer or work with House of Celeste
Become a partner, supplier or collaborator
Sign up to receive communications from us
Interact with our social media pages
Provide information to us in person

We may also receive information from third parties where this is lawful and appropriate, such as event platforms, funding partners, referral organisations or professional service providers.

5. How We Use Your Information

We may use personal information to:

Respond to enquiries and requests
Register you for events, programmes or activities
Deliver our community programmes and services
Communicate with you about your participation
Manage bookings, payments and administration
Support the safety and wellbeing of participants
Understand the needs of our communities
Improve our programmes, events and services
Collect feedback and evaluate our impact
Manage volunteers, partners and suppliers
Send newsletters or other communications where you have agreed to receive them or where we otherwise have a lawful basis to do so
Promote House of Celeste and our activities
Meet our legal, regulatory, safeguarding and accounting responsibilities
Prevent or investigate fraud, misuse or other unlawful activity
Maintain the security of our systems, website and information

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without taking appropriate steps to inform you or obtain consent where required.

6. Our Lawful Bases for Using Personal Information

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, House of Celeste may rely on:

Consent

Where you have freely given us permission to use your information for a particular purpose.

For example, you may consent to receive marketing communications or to the use of photographs from an event.

You can withdraw consent at any time.

Contract

Where processing is necessary for us to provide a service, manage an agreement or fulfil arrangements you have entered into with us.

Legal obligation

Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests

Where processing is necessary for the legitimate interests of House of Celeste or a third party, provided those interests are not overridden by your rights and interests.

For example, this may include managing our organisation, improving our services, communicating with existing contacts or maintaining the security of our systems.

Where we rely on legitimate interests, we will consider whether the processing is necessary and proportionate.

7. Photography, Video and Marketing

House of Celeste may photograph or record events, workshops and community activities for purposes such as documenting our work, celebrating our community and promoting our organisation.

Where appropriate, we will seek consent or provide appropriate information and choices before using identifiable photographs or video for promotional purposes.

We will take particular care when photographing or recording children and young people and will follow appropriate consent and safeguarding procedures.

If you do not wish to appear in promotional photography or video, please let a member of the House of Celeste team know.

If you have previously provided consent and wish to withdraw it, you can contact us using the details above.

Please note that withdrawing consent will not affect processing that took place lawfully before consent was withdrawn.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure that the website functions properly, understand how visitors use our website and improve the experience we provide.

Some cookies may be essential for the operation of the website, while others may require your consent.

Where required, we will provide you with appropriate choices regarding non-essential cookies.

Third-party services used on our website may also place cookies or collect information in accordance with their own privacy policies.

9. Third-Party Services

House of Celeste may use trusted third-party providers to help us operate our organisation.

Depending on how our services develop, these may include providers of:

Website hosting
Event registration and ticketing
Payment processing
Email and communications
Cloud storage
Website analytics
Marketing
Accounting
Design and creative services
Online forms and surveys

Where third parties process personal information on our behalf, we will take appropriate steps to ensure that they process information securely and in accordance with applicable data protection requirements.

Third-party providers may also have their own privacy policies, and we encourage you to review them where appropriate.

10. Sharing Your Information

We will not sell your personal information.

We may share information where necessary and lawful with:

Service providers acting on our behalf
Professional advisers
Event or programme partners where necessary to deliver an activity
Funding bodies where reporting requirements require it
Regulators or public authorities where legally required
Emergency services or safeguarding authorities where necessary to protect someone from serious harm
Other organisations where you have given permission or where there is another lawful basis for sharing

We will only share information that is relevant and necessary for the particular purpose.

11. Keeping Your Information Secure

We take reasonable and appropriate measures to protect personal information against:

Unauthorised access
Loss
Theft
Accidental destruction
Unauthorised alteration
Unlawful disclosure

These measures may include appropriate passwords, access controls, secure storage, restricted access and other technical and organisational safeguards.

However, no online system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We will only keep personal information for as long as we reasonably need it for the purposes for which it was collected, including where necessary to meet legal, accounting, safeguarding or reporting requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

We will regularly review the information we hold and avoid keeping personal information longer than necessary.

13. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Be informed about how your personal information is used
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request the transfer of certain information to another organisation
Withdraw consent where we rely on consent to process your information
Challenge certain automated decisions or profiling where applicable

These rights are subject to certain legal exceptions and may not apply in every situation.

If you would like to exercise one of your rights, please contact us using the details provided above.

14. Marketing Communications

If you choose to receive marketing communications from House of Celeste, we may contact you about:

Upcoming events
Community programmes
Workshops
News and updates
Opportunities to get involved
Campaigns and initiatives
House of Celeste news

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

We will respect your decision and update our records accordingly.

15. Children's Privacy

House of Celeste recognises the importance of protecting children's personal information.

We will only collect information about children where it is necessary for the delivery, administration, safeguarding or evaluation of our programmes and activities.

We will use appropriate safeguards when processing children's information and will seek parental or guardian consent where required.

We will not knowingly collect unnecessary personal information from children.

16. International Data Transfers

Some of the technology and service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection legislation.

17. Links to Other Websites

Our website and communications may contain links to websites operated by third parties.

House of Celeste is not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our organisation, services, technology or legal requirements.

When we make significant changes, we will take appropriate steps to bring those changes to your attention.

The latest version will always be made available on our website.

19. Complaints

If you have concerns about how House of Celeste has handled your personal information, we encourage you to contact us first so that we have an opportunity to understand and address your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint through the ICO's website.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your information is being used, please contact:

House of Celeste
Email: cherrine56@gmail.com

Website: